Terms of Service

1. Acceptance of Terms

By accessing and using ALNAKIB4TRADE, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this service.

2. Description of Service

ALNAKIB4TRADE is a cross-border e-commerce platform that connects customers in the Middle East with products from Chinese marketplaces including Taobao, Pinduoduo, Temu, Tmall, Alibaba, and 1688. Our services include:

• Product sourcing and purchasing from Chinese platforms
• Warehouse consolidation and storage
• International shipping to Middle East destinations
• Pre-purchase investigation services
• Customs clearance assistance

3. User Accounts

To access certain features of our platform, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Not share your account with others

4. Orders and Payments

When you place an order through our platform:

• Prices are displayed in multiple currencies but charged in the currency selected at checkout
• Product prices are subject to change based on supplier pricing and exchange rates
• We reserve the right to cancel orders if products become unavailable
• Shipping costs are calculated based on weight, dimensions, and destination
• Customs duties and taxes are the responsibility of the buyer

5. Shipping and Delivery

We offer shipping to Iraq, UAE, Saudi Arabia, Jordan, and Oman. Please note:

• Delivery times are estimates and not guaranteed
• Certain items may be restricted for air shipping (batteries, liquids, etc.)
• We are not responsible for customs delays or seizures
• Risk of loss transfers to buyer upon delivery to carrier

6. Returns and Refunds

Our return policy varies by product type and condition:

• Defective items may be eligible for refund or replacement
• Items must be reported within 7 days of delivery
• Shipping costs for returns are the buyer's responsibility unless item is defective
• Refunds are processed within 14 business days
• Some items (custom orders, perishables) are non-refundable

7. Investigation Services

Our pre-purchase investigation services are subject to:

• Investigation fees are non-refundable once the investigation begins
• Reports are provided based on visual inspection and available information
• We do not guarantee product quality or authenticity
• Investigation results are for informational purposes only

8. Prohibited Items

You may not purchase or ship the following through our platform:

• Illegal drugs or controlled substances
• Weapons, explosives, or ammunition
• Counterfeit or pirated goods
• Items prohibited by Chinese export laws
• Items prohibited by destination country import laws
• Hazardous materials without proper authorization

9. Limitation of Liability

ALNAKIB4TRADE shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid by you for the specific transaction giving rise to the claim.

10. Intellectual Property

All content on this platform, including logos, text, graphics, and software, is the property of ALNAKIB4TRADE or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be resolved in the courts of Dubai, UAE.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the service after changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us at:

• Email: support@alnakib4trade.com
• Phone: +964 780 123 4567